Shipping and Delivery
Receiving time = Processing time +Shipping time.(Maybe little delayed during the COVID-19)
- Processing time: Normally 2-8 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time&Shipping Fees
Standard Shipping( 8-20 business days) - $5.99 (Orders $0.00 to $58.99)
Standard Shipping( 8-20 business days)- Free (Orders Over $59)
Expedited Shipping (4-12 business days) - $14.99 (Orders Over $0.00 and Up)
Rest of world (240 countries and regions):
Flat Rate Shipping(10-20 bussniess days) - $14.99 (Orders $0.00 to $68.99)
Flat Rate Shipping(10-20 bussniess days) - Free (Orders Over $69)
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
1. The package which is successfully delivered to the shipping address customer offered cannot be refunded or resend.
2.Please fill in your correct full address including your country, state, city, street number, apartment number and zip code. Please fill in your receiving phone number correctly so that the courier can contact you.
3. If during the delivery process, the delivery is unsuccessful due to the unclear(such as missing apartment number or contact number) or wrong address provided by the buyer, and no one signs for receipt. The buyer did not contact the shipping company in time or did not cooperate with the pickup or refused to provide information, which caused the package to be returned or destroyed. All losses are borne by the customer and the seller does not provide a refund or resend.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by moonmandy.com.
4)We apologize that military addresses (APO, FPO, DPO) cannot be delivered.